Returns Policy

You can cancel your order, except for any Goods which are made to your special requirements (the Returns Right), by telling us no later than 14 calendar days from the day the Goods were ordered.

If you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your own expense. Then we must without delay refund to you the price for those Goods which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods. This Returns Right is different and separate from the Cancellation Rights below.

This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for thefollowing goods (with no others) in the following circumstances:

  • foodstuffs, beverages or other goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;
  • goods that are made to your specifications or are clearly personalised;
  • goods which are liable to deteriorate or expire rapidly.

Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

  • in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.

If returning Goods for refund, please include your name, address and original order number, then send them (at your own expense) to:

Clicks4Sticks,
Fairmead Court,
Vollards Lane,
Hatt,
Cornwall,
PL12 6PT

On receipt of the returned Goods, we will process your returns request and issue a refund as soon as possible.

Our full terms and conditions can be viewed online here